A helpdesk lives or dies on follow-through. This free IT Helpdesk Ticket Log lets a small IT team track every support request — requester, issue, priority, assignee, status and resolution time — in one shared sheet, so nothing is dropped and you can see your support load at a glance.
How to use it: log each ticket as it comes in with a priority and owner, and update status until it's resolved. Track resolution times to spot bottlenecks, and filter by status to see what's still open. Ideal for teams not yet on a dedicated helpdesk tool.
This template is designed for professionals and teams working in Technology & IT who want to manage IT Project Management tasks efficiently in Microsoft Excel — without the need for expensive specialist software.
The IT Helpdesk Ticket Log is part of our Technology & IT collection — downloaded 4 times and counting. Built from real-world experience by the ExcelGurukul team and tested across multiple industries and roles.
Yes, free download, no sign-up.
No, this runs a simple helpdesk in Excel or Google Sheets.
Yes, log and resolution dates let you measure it.
Fully editable in Excel or Google Sheets.