Service Level Agreement Tracker
Track all SLAs with service providers covering response times uptime incidents breaches and penalty clauses
A service level agreement only protects you if someone checks it. This free SLA tracker lists every agreement with a service provider along with response times, uptime targets, incident counts, breaches and penalty clauses, so you can see which vendors are meeting their commitments.
How to use it: add each provider and its SLA terms, record incidents and breaches as they occur and note the penalty clause that applies. Review it before contract renewals to support the conversation with the vendor.
Key features
- Response time and uptime targets for each provider
- Incident counts recorded
- Breaches tracked against the agreement
- Penalty clause details noted
- Review vendors before renewals
- Opens in Excel and Google Sheets
This template is designed for professionals and teams working in Legal & Compliance who want to manage Contracts & Agreements tasks efficiently in Microsoft Excel — without the need for expensive specialist software.
The Service Level Agreement Tracker is part of our Legal & Compliance collection — downloaded 15 times and counting. Built from real-world experience by the ExcelGurukul team and tested across multiple industries and roles.
Frequently asked questions
Is the SLA tracker free to download?
Yes, it is a free download with no sign-up required.
What is an SLA?
A service level agreement is a contract that sets out the level of service a provider must deliver, such as response times and uptime.
Is it only for IT vendors?
No. It works for any service provider with measurable commitments, such as facilities, logistics or support vendors.
Is this legal advice?
No. It is a tracking template; refer to your contract and legal counsel for the exact terms.